Carina Quality is a fast and effective solution for all of your quality and monitoring needs. It is an easy to use system that allows the evaluation of your staff's performance against a pre designed set of KPI's and goals.
Calls are encrypted and are up to date with latest compliance standards.
The evaluation process highlights techniques that work and those that don't, allowing you to adapt accordingly.
Utilise screen recordings to add a whole new element to the quality evaluator.
Carina Quality lets you customise your home page to display the information that matters most.
Carina Quality utilises call recordings allowing you to do as many searches as you require without leaving the evaluation page. Customisable drop down boxes speeds up the evaluation time, giving you a set of criteria that can be viewed at the click of a button.
Carina quality makes finding reports simple by splitting each report into logical groups. By doing this you can select the group you need and the report you need without the hassle of searching through multiple reports.
To request a demonstration or to find out more information, please complete the information below with any questions and a ComputerTel representative will contact you.