|Experian has conducted new research to identify what strategic decisions Businesses are currently focusing on. The results may interest you.Read More|
|We have compiled a detailed summary of where the law currently stands in relation to call recording in general. Read More|
|Here's a summary of the MiFID II regulations relating to recording of telephone conversations and electronic equipmentRead More|
|PCI DSS compliance ensures that your business proactively protects your customers account data whenever you take credit and debit card payments. This article explains what considerations need to be made, to comply with the standard, especially associated with call and screen recording compliance.Read More|
|Speech Analytics has been considered a powerful but expensive business tool, primarily suitable for a large organisation who can afford the sizeable investment to purchase and deploy this technology. This paper explores how the use of this technology can now be implemented for the SME marketplace too and covers advise on what to expect and how to run such a project successfully.Read More|
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