|Call recording is now considered standard Business practice, promoted especially in Contact Centre and Customer Service operations, as well as FCA lead institutions, however the use of the humble call recorder is so much more than it’s stereotypical strapline “ Calls may be recorded for training and verification purposes.”Read More|
|The General Data Protection Regulation (GDPR) has now been enforceable for eight months, but has it started to have the impact the regulators and public wanted, in enhancing individuals' privacy?Read More|
|CXFO inspired us to share and source some additional Customer Service inspired quotations to start off the New Year. The equivalent of some customer service comfort food, when you need a pick me up!Read More|
|We are very proud and delighted to publish this year's customer service survey results.Read More|
|We are delighted to announce the winner of our Prize Draw, following this year's Customer Survey.Read More|
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