Many of our customers have been able to improve their customer interactions, increase their performance and streamline their operational processes, through strategically using their call and data recording information by integrating it with their other Business tools, so they can Capture, Review, Manage and Improve their Business.
Our customers have integrated their systems with
CRM/Relationship & Management systems
CARiNA Quality Evalution Software
Pop Up Tools to add Tags
Call Transcription & Word Spotting
Speech Analytic Emotion Detection
Company own CRM or relationship management systems,
CARiNA quality evaluation software to measure and monitor employee performance,
Pop Up tools to add tags and additional information to a recording,
Word Spotting and call transcription software, that can assist with compliance and mandatory "must say" statements,
Speech analytics & emotion detection analytics, to offer a more comprehensive analysis of your data.
Would you like to learn more about how we can help you discover ways to Capture, Review, Manage and Improve your Business?
The versatile Voice and Data recording solution, with intuitive thinking at its core.
Quality Management tools to evaluate and understand your calls.
Analytics gives you meaningful information with options to filter data, exactly how you want it.
CARiNA is highly versatile and supports a wide range of PBXs and conventional telephones. It also allows for the creation of hybrid systems which record over a combination of digital, analogue and IP telephones.
We provide first class support solutions to ensure all your requirements and expectations are met when using our systems. Our range of support contracts can be fully customised to suit your company's needs and working hours. Support packages vary from basic remote telephone support to a fully managed service contract, which offers support 24 hours a day, 365 days a year.
ComputerTel is an independent voice and data recording company, established since 1988 and with many years experience in Call Recording and Quality Management. We understand that call recording is more than just about the software, and that's why all our customers benefit from outstanding customer service and technical support.
To request a demonstration or to find out more information, please complete the information below with any questions and a ComputerTel representative will contact you.