ComputerTel is a UK based voice and data recording company, established since 1988 and with many years’ experience in Call Recording and Quality Management. We understand that call recording is more than just about the software, and that is why all our customers benefit from outstanding customer service and technical support.
We also offer 100% commitment to effectively assist our channel partners and their customers, offering confidentiality, impartiality and professionalism, every time.
In August 2020, ComputerTel became part of the Fournet Group. The decision to join forces was based on the criticality of ComputerTel’s call recording solutions to FourNet’s blue light and central government customers.
Fournet are a Telecommunications business that puts the customer at the heart of what they do, and this shared focus on Customer Service will help our customers and prospects to adopt the right technologies and obtain the best support, for their mission-critical infrastructure.
Together, we help them make the most informed decisions that will assist them to transform their communications and customer experience.
We offer advice, expertise, and quality systems to all our customers. We do this through consulting them about what they would like and then explaining what is feasible, depending on their requirements, timeframes and budget. We project manage every installation closely, ensuring that the solution meets their current business requirements and future needs.
We believe that to receive the best experience you need the best products, that’s why we invest in constant product development and the latest technologies to always put you one step ahead of the competition.
We offer support to all our customers to ensure that they always have the best service. We tailor each Service Level Agreement (SLA) to the customer to make sure they get best experience, we can offer contracts with telephone, email, remote or onsite support. Set response times based on fault levels, do regular system health check and so much more.
The versatile Voice and Data recording solution, with intuitive thinking at its core.
Analytics gives you meaningful information with options to filter data, exactly how you want it.
To request a demonstration or to find out more information, please complete the information below with any questions and a ComputerTel representative will contact you.