10 Customer Service inspirational Quotes for 2019

Wednesday 9th January 2019

CXFO inspired us to share and source some additional Customer Service inspired quotations to start off the New Year.
The equivalent of some customer service comfort food, when you need a pick me up!

• The first step to exceeding customer expectations is to know what they are. Ask them. – Bill Quiseng

• To create customer happiness, it is equally as important to create employee happiness. – Ian Golding

• Creating meaningful work is essential to creating a consistently excellent Customer Experience. – Nate Brown, CX Accelerator

• Without your employees, you have no customer experience…Employee experience comes first. – Annette Franz, CCXP

• Look at things as if you were the customer. – James Dodkins, Rockstar CX

• The greatest technology in the world hasn’t replaced the ultimate relationship building tool between a customer and a business; the human touch. – Shep Hyken

• Be consistent. To achieve positive customer experience, consistency is the key. – Christa Heibel, CH Consulting

• Listen everywhere. Don’t depend on a single channel, or a narrow slice of the internet. – Sid Banerjee, Clarabridge

• The only purpose of ‘customer service’… is to change feelings. – Seth Godin

• Sincerity is key to a good Customer Relationship. Knowing that you genuinely have someone who wants to help you, makes a big difference. – Sarah-Jane Heber-Hall, ComputerTel

Source: Some quotes shared by CXFO and CX Investigators https://www.cxfo.org/

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