ComputerTel Insights

Call Recording Law in the UK 2018 edition

Tue 6th Nov 2018
We have compiled a detailed summary of where the law currently stands in relation to call recording in general. Read More

MiFiD II and Communications Recording

Tue 6th Nov 2018
Here's a summary of the MiFID II regulations relating to recording of telephone conversations and electronic equipmentRead More

Take the Credit for doing PCI DSS Compliance properly

Tue 6th Nov 2018
PCI DSS compliance ensures that your business proactively protects your customers account data whenever you take credit and debit card payments. This article explains what considerations need to be made, to comply with the standard, especially associated with call and screen recording compliance.Read More

Finding A needle In A Haystack. Speech Analytics for the SME Market

Tue 6th Nov 2018
Speech Analytics has been considered a powerful but expensive business tool, primarily suitable for a large organisation who can afford the sizeable investment to purchase and deploy this technology. This paper explores how the use of this technology can now be implemented for the SME marketplace too and covers advise on what to expect and how to run such a project successfully.Read More

Call Recording, What is Your Flavour

Tue 6th Nov 2018
Call recording is much more versatile than you may think. Take a look at our Menu and see which flavour you like the best.Read More



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