The Independent Committee for the Supervision of Standards of the Telephone Information Services
The Independent Committee for the Supervision of Standards of the Telephone Information Services, is the industry-funded regulatory body for all premium rate charged telecommunications services. They regulate the content and promotion of services through their Code of Practice. They investigate complaints and have the power to fine companies and bar access to services. In addition, they offer free copy advice and guidance to both existing and new service providers. |
CCMA
CCMA is the professional association for Call Centre Managers and Supervisors. Their mission is to promote the profession of Call Centre Management; to contribute to the continuous professional development of call centre managers and supervisors and to assist wherever we can in sourcing high quality training courses. |
The Call Centre Association
The Call Centre Association is the professional body for customer contact.
By providing a unique blend of professional services CCA delivers membership packages encouraging the continuous professional development of contact centres, and the people employed within them. |
Ofcom
Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services. |
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