Computertel offers a range of skills training programmes for Contact Centre Managers, Team Leaders and Call Handling Agents. In addition to our open course programme ComputerTel works closely with customers to design and deliver bespoke training meeting the need for specific, organisationally focused development. Courses currently available include:
Contact Centre Managers
- Contact Centre management techniques
- Managing Contact Centre performance
- Effective management of change
- Resource management
- Effective sales management techniques
- Managing customer interaction
Team Leaders, Supervisors and Trainers
- Managing the contact centre team
- Effective leadership techniques
- Mentoring and coaching
- Monitoring and performance evaluation
- Motivation and morale building skills and techniques
- Forecasting & scheduling
- Personal professional effectiveness
- Selection & recruitment techniques
- Trainer development
Contact Centre Agents
- Contact centre awareness
- Providing customer service excellence
- Effective telephone techniques
- Communication, call building and call control skills
- Personal effectiveness
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Training & Consultancy 
