Quality Evaluation & Monitoring Software |
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The ComputerTel quality monitoring and agent evaluation tool, Qe2, was developed to meet the increasing demand for fast and effective paper-free appraisal of performance and quality in the contact centre.
Qe2 integrates with DataVoice recorders to give direct access to call recordings for monitoring and appraisal purposes, and in design is completely versatile to match the needs of the organisation and the assessor.
Accessed directly from the workstation, user-definable skill sets provide an easy to use assessment framework which can be applied to, and individually edited for each area of a business. Scoring standards and competency benchmarks are created to ensure standardisation of quality and performance and fair assessment.
Graphical views and reports on individuals and teams provide a useful analysis of how employees and companies perform, objectively identifying training and development needs and supporting intelligent, strategic planning at management level. |
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QE2
"Qe2 provides a unique system direct from the customer interface. It clarifies that your customers are receiving the best advice, assistance and service from your company and as a result, retaining the customer loyalty that is all important...."
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Agent Assessment
"Quality, Performance and Development. Software tools to meet the requirements for contact centre improvement...."
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