Carina Screen Recording
As well as recording the voice, ComputerTel can record an agent’s PC screen.
Through Carina Screen Recording every key sequence and mouse movement is recorded along with the audio. This provides a complete overview of your customer’s service delivery experience with voice and screen fully synchronised.
Screen recording is ideal for training and evaluation purposes that compliments telephone recording, to verify the data employees are entering is fast and accurate.
Carina Screen is a module that can be utilised immediately, or added when the need arises.
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