GMT Planet Workforce Management |
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 GMT Planet is a leading-edge, full-featured and convenience-packed workforce management solution for contact centres, financial institutions and the entire enterprise. GMT Planet provides cost-effective solutions for call centres and multimedia contact centres that are light years ahead of the competition. GMT is fully integrated with Qe2 and allows information exchange between the two systems. Qe2 provides details on specific agents’ skill levels and overall performance, whilst GMT provides specific call statistics on an agent’s performance.
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