Carina IVR
Carina IVR is an excellent “Caller Friendly” inbound call-handling and queuing solution which provides auto-attendant functionality for any contact centre. Carina IVR is fully expandable in terms of number of seats and enhanced functionality.
The system works with a wide variety of PABX brands through native interface links.
It is based on commercially available software and hardware, reducing the need for expensive, non-standard operating systems or hardware, making it a cost effective solution. It also boasts an intuitive scripting tool which allows for fast and easy scripting.
Carina Dialler
Carina Dialler is a highly intelligent predictive dialling solution that dramatically increases calling efficiencies for outbound call centres, subsequently reducing agent idle time to a minimum. Carina Dialler offers a highly accurate call progress analysis. Real-time agent activity monitoring is available, along with historical reporting. It integrates to all open database structures and has a mature proven track record, resulting in excellent customer feedback.