Carina Wrap-Up Manager
Carina Wrap-Up Manager is a simple to use application which allows the call handling agent to add wrap codes and other important customer information to each recorded call.
The captured data is then presented through user-definable reports to managers who may use it to analyse the performance of their agents, plan or measure the effectiveness of campaigns and ensure that the organisation is meeting customer expectation, as well as corporate ones.
Carina Wrap-Up Manager is fully customisable to meet the current and future needs of your call outcome management reporting functions.
Carina Call Logging
Carina Call Recording Solution from ComputerTel and Tiger 2020 Pro Call Logger from Tiger Communications, offer an integrated logging/recording solution. The partnership enables both companies to offer a fully comprehensive solution tackling both fraud and productivity issues.
As a result of the integration with Tiger, customers adopting the ComputerTel Carina Call Recording solution will be able to solve a number of critical issues more efficiently. These include preventing losses in revenue, billing errors and detecting telephony fraud, whilst improving business performance and productivity.
Customers with a Carina Recording solution will have the added functionality of the Tiger 2020 Pro, whilst Tiger Communications customers will have the capability of listening to calls directly from the front end of their solution.