Products
ComputerTel’s consultative approach
ComputerTel’s consultative approach to recommending call recording, allows you to choose from a variety of solutions tailored for your individual requirements. Solutions range from a single channel recorder through to complex multi-channel, fully integrated applications, incorporating telephone systems and Customer Relationship Management (CRM) databases.
All types of telephony architectures are catered for, from simple analogue extensions to ISDN, VOIP, SIP and mobile phone recording.
Cost effectiveness is always a consideration and with this in mind we tailor our Carina Products to match client needs both now and in the future.
Digital Call Recording
Carina is a Windows-based, versatile and extremely flexible computer based call recording solution.
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PC Screen Recording
Record every key sequence and mouse movement along with the audio with Carina Screen Recording.
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Call Management
Captured data from calls can be placed into user-definable reports to managers who may use it to analyse the performance.
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Performance Management
Combining call recordings, call handling statistics and details of a call’s outcome, it is possible to comprehensively measure quality and performance.
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Carina Call Handling
“Caller Friendly” inbound call-handling and queuing solution which provides auto-attendant functionality for any contact centre.
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Carina Analytics
Carina Analytics offers a fast, accurate and flexible way to scrutinize recordings that meet a growing range of business needs, including compliance, security and business intelligence.
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