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Customer Endorsements |
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Please read our Customers' comments on their experience of ComputerTel's product and services.
Saving Money and Increasing Sales
"In the first financial year of implementation, we have calculated a saving of at least 150K in staffing costs as a result of reduced call duration." Call Centre Operations Manager, Holiday Extras
“Our projection was for a 1% improvement in sales conversion rate, within one year, to achieve the required return on investment for putting in the system from ComputerTel. We were delighted when, within 6 months, we found the sales conversion rate was running at a 3% improvement, comfortably exceeding our initial business case projection”. IT Manager, STA Travel
”Our call centre staff stopped cutting corners when it came to selling the product and followed the structured path they were all taught. As a result, our conversion rate went up significantly in the first month.” Call Centre Manager, Auto Windscreen
"Call resolution rates increased from 67% to 87% in 18 months!!"
Quote issued as part of a recent User Forum presentation, held at their premises.
Verification
"Verification of a wager is now quick and easy, allowing Boyle Sports customer experience to flourish and grow. The ComputerTel suite of products will expand as we do ...it would be difficult to go back to a situation where we didn't have ComputerTel." IT Manager, Boyle Sports
Efficiency
"Within a few weeks of installation, the customer service team's abandon rate had been reduced by 22%" Customer Service Manager, Fed Ex
"When agents and trainers can work through calls together using a powerful system like the ComputerTel voice recording and agent evaluation solution, we see rapid gains in call quality which translates to a better experience for our customers. We will work with ComputerTel in the future." Senior Manager, Carole Nash
"Since we implemented ComputerTel's equipment, Smith & Nephew's Customer Care staff turnover has decreased substantially. We have also found that the redefined training and appraisal procedures allow the agents to deal with calls better, therefore reducing the need for multiple callbacks. As a direct result, our call volumes have decreased."
Customer Care Team Leader, Smith & Nephew
Affordable User Friendliness
"Of the two systems we saw in working use, ComputerTel's solution was not only half prce, but also easier to use - Our agents requried no formal training and found the equipment to be extremely user-friendly. Moreover, it offered a virtually seamless integration with our existing telephony equipment, which made the transition a smooth one." Voice Systems Manager, 2Touch
"Our Compliance team have found the ComputerTel voice recorder very easy to use. We are really pleased with it." Communications Analyst, Collins Stewart
Commitment to Customer Service
“We have found the service provided by ComputerTel to be second to none. From the pre-sales demonstration through to installation and the training we received we have always found ComputerTel to be thoroughly professional.Upgrading our system … was a painless process and on the occasions we have needed the support services it has been first class. ComputerTel understand the mission critical nature of our recording equipment and on one occasion that we had a problem the engineers were with us until the small hours --- not leaving until the problem was fixed.
Competitors' were probably equally good solutions, but ComputerTel have made sure we get the most out of our solution – and this is what makes the difference.” IT Manager, Stan James
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