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Get the full picture
We all know that the success of any business, regardless of its size, depends on how well it interacts with its customers. We might think that we have taken all the correct steps with our staff by implementing all the correct procedures, monitoring their telephone calls and offering them comprehensive training. However, this is only [...]
visit our new Video Gallery
Following a recent revamp to our website, we have now added a video gallery, full of video blogs and useful visual information that we think will interest you. Please visit it and let us know your thoughts.
HAPPY NEW YEAR.
All at ComputerTel would like to wish you a healthy and prosperous 2012. We hope that we will be able to assist you with your telecommunication requirements and offer you a more useful and meaningful service during the next 12 months. Don’t hesitate to contact us on the usual numbers and email addresses, when you [...]
Britannic’s convergence Summit is a Roaring Success
Britannic Technologies’ Annual Convergence Summit took place at Silverstone on November 17 2011. Now in its 8th year, this event has established a reputation for bringing together world class experts and business leaders from across the UK. The summit reviewed today’s rapidly evolving communications marketplace focussing on cloud services, virtualisation, centralisation and Next Generation Networks. [...]
Mobile Recording Friend or Foe
Sarah-Jane Heber-Hall investigates how Mobile Recording can be used outside of the FSA regulations. Her article has been published today in Comms Business today. Please click here to read the article.
Customer Survey Winner Announced
Many thanks to all of our customers who took the time and trouble to complete our Annual Customer Survey. As a thank-you, we entered all customers who completed their survey into a prize draw to win an Ipod Touch. The lucky winner was picked at random by Managing Director Philip Haynes and the winner was [...]
Halloween Curse For Phone Lines
Land line problems have caused some disruption to ComputerTel today. The gremlins on the line were first reported at around 9am today (31st October) causing land line calls to be rerouted to personnel mobile phones, in an attempt to offer our customers and end users no diruption in service levels. Managing Director Phil Haynes commented [...]
ComputerTel is Speeding Towards Silverstone Event
ComputerTel will be attending the Britannic Convergence Summit 2011, to be held at Silverstone on 17th November. Once again this year’s event will provide an insight into the developments and innovations within the communications industry, complemented by practical advice from experts and users alike. The focus for 2011 will be hosting and cloud services. Confirmed [...]
Countdown is Commencing For FSA Mobile Recording Regulation
The deadline affecting the FSA mobile recording regulation is now only 7 Weeks away! The current market forecast is that Firms affected by these changes in legislation, and the suppliers installing the equipment, should expect a manic time ahead to meet this impending time frame. However other market sources suggest that there is still alledged [...]
Putting the Record Straight on PCI DSS Compliance and Recording.
PCI DSS is an industry requirement these days and will affect any organisation who takes credit card payments in the course of their business. Relating to voice recording applications, PCI DSS do not offer accreditation or endorse any equipment. They stipulate the guidelines that companies must adhere to and the only way to obtain compliance [...]
