Use of Call Recording By Vertical Market |
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 Contact Babel's report published an interesting report titled UK Contact Centres in 2007 - The State of the Industry.
The Following information relates to the use of recording by Vertical Market.
Vertical Market/
extent of Call Recording |
All Calls |
Selected Calls |
| Finance |
41% |
35% |
| Outsourcing and Telemarketing |
31% |
46% |
| Utilities |
36% |
34% |
| Transport & Travel |
23% |
40% |
| Public Services |
33% |
34% |
| ISP |
20% |
33% |
| Medical |
20% |
39% |
| Entertainment & Leisure |
20% |
36% |
| Telecoms |
24% |
29% |
| Food & Drink |
18% |
38% |
| Motoring |
24% |
28% |
| Retail & Distribution |
17% |
37% |
| Services |
21% |
32% |
| Printing & Publishing |
13% |
31% |
| Manufacturing |
14% |
31% |
| IT |
15% |
25% |
| Engineering & Construction |
23& |
19% |
| Recruitment & Training |
9% |
14% |
| AVERAGE |
22% |
35% |
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