 From Contact Babel's exciting New Report UK Contact Centres in 2007 - The state of the Industry, the following statistics are shown.
There are presently 5040 Contact Centres in the UK
The UK industry is made up of 591,929 agents
Large Contact Centres over (250 Agent positions) employ 55% of the staff, despite only accounting for 10% of the physical Contact Centre Sites
The Finance Sector has the most Contact Centres
The Mean average is 117 agent positions.
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