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ComputerTel -  quality monitoring systems provider for call centres and contact centres. Products include Voice & call recording, VOIP IP & PC screen recording solutions to distributors and end users.


ComputerTel is an adaptable and flexible telecommunications company specialising in the supply of Voice, Call Recording and monitoring and Quality Monitoring Agent Evaluation Software, along with a first class maintenance and after-care service. Apart from a well established and traditional trunk or handset voice recording range, ComputerTel also offer VOIP and IP recording solutions. Additional products offered by ComputerTel are a business analytical tool called Wrap-Up Manager, web-based E-learning, workforce management and PC Screen recording. All ComputerTel Voice Recording and Quality Monitoring systems have been designed to improve call quality and productivity within the Call Centre and Contact Centre markets as well as finacial insitutions, trading floors, local government and emergency services.

ComputerTel Win at Kent Business Awards 2008

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philip_cunningham_with_customer_service_award_winners_computertelFollowing a prestigious event held at Detling Showground, Maidstone, Kent on 12th June 2008, ComputerTel were announced as the Winners of the Kent Business Awards 2008, in the Customer Service category.
Managing Director, Philip Haynes spoke after collecting the award on the company's behalf.  "I am absolutely gobsmacked to win this award.  It was only possible however by the sheer hard work and dedication of our staff."

ComputerTel were also finalists in the overall Judges Excellence Award.  This award was chosen for the best all-round company selected from the 32 finalists.  A Judging Panel from Kent County Council chose four companies as finalists and ComputerTel was one of them. 
"Just being considered for this additional award was an extremely flattering bonus." said Operations Director Sarah-Jane Heber-Hall. "We are delighted that ComputerTel and it's staff are capable of being considered for The Business Excellence Award.  The actual winners, The Royal British Legion Industries, were worthy winners however, so we shouldn't be too disappointed".

 
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