Servers

Support

We provide first class support solutions to ensure all your requirements and expectations are met when using our systems. Our range of support contracts can be fully customised to suit your company's needs and working hours. Support packages vary from basic remote telephone support to a fully managed service contract, which offers support 24 hours a day, 365 days a year.

Q and A

Flexible training session’s available to keep you up to date with the latest features.

24

24 hour support, 365 days a year. For peace of mind, whatever the circumstances.

Project Manager

Dedicated project manager, making installation quick and seamless.

Cog

Flexible installs with out of hours and weekend installations available to all customers.


Support

We offer support to all our customers to ensure that they always have the best service. We tailor each Service Level Agreement (SLA) to the customer to make sure they receive an outstanding service. We can offer contracts with telephone, email, remote or onsite support. Set response times based on fault levels, provide regular system health checks and so much more.

Support

Mangement

We manage all of our installations from concept through to completion. We do this by consulting with our customers about what they would like and then guiding them through the processes to see what is feasible depending on requirements, time and budget. We project manage every installation closely, ensuring that the solution is right for your business requirements and future needs.

Management

Training

We offer full product training and refresher training sessions to all of our customers to ensure that they can always get the most out of their solution. Whether you need individual user training or group training we have a session that is right for you, with on site, over the phone and web sessions available.

Training

Call Recording

The versatile Voice and Data recording solution, with intuitive thinking at its core.

Start Recording

Quality Management

Quality Management tools to evaluate and understand your calls.

Start Monitoring

Reporting

Reporting gives you live statistics with options to filter data to exactly what you need.

Start Reporting


Feel Free To Contact Us

To request a demonstration or to find out more information, please complete the information below with any questions and a ComputerTel representative will contact you.