Quality

Carina Quality is a fast and effective solution for all of your quality and monitoring needs. It is an easy to use system that allows the evaluation of your staff's performance against a pre designed set of KPI's and goals.

Shield

Calls are encrypted and are up to date with latest compliance standards.

Increase

The evaluation process highlights techniques that work and those that don't, allowing you to adapt accordingly.

Screen

Utilise screen recordings to add a whole new element to the quality evaluator.

Edit

Carina Quality lets you customise your home page to display the information that matters most.


Evaluations

Carina Quality utilises call recordings allowing you to do as many searches as you require without leaving the evaluation page. Customisable drop down boxes speeds up the evaluation time, giving you a set of criteria that can be viewed at the click of a button.

Quality Management

Reporting made easy

Carina quality makes finding reports simple by splitting each report into logical groups. By doing this you can select the group you need and the report you need without the hassle of searching through multiple reports.

Report

Feel Free To Contact Us

To request a demonstration or to find out more information, please complete the information below with any questions and a ComputerTel representative will contact you.